Note: Windows may require these steps to be signed in to the PC as a Windows\Network Administrator or to enter it at the time you run the installation. If you do no know this password reach out to your Network Administrator or forward the instruction to them to install the update.
STEP ONE: Back Up Your Database
Log into your Pontem database as usual and select
File | Maintenance | Backup for the Pontem application you wish to back up from the menu.
Backing Up Your Database
Next, a backup window will appear with the path where the file will be created:
All backup files are saved to a per-defined archives folder.
The user may change the ‘Described as’ information if desired.
Click OK to continue.
When the backup is finished a message saying the backup is complete will appear:
Click OK to continue upgrading your software.
STEP TWO: Upgrading Your Application to the Latest Build
BEFORE YOU BEGIN, PLEASE NOTE:
- You must have an active connection to the Internet to download software upgrades.
- No users can be logged into the database.
- Be sure all users have logged out and closed the Pontem application before proceeding.
- If the software is installed on a network the upgrade launched by a Network Administrator and must be installed at the server first.
Downloading the Updater for the Latest Build
From the ‘Help’ menu, choose ‘Check for Updates...’
You will receive the following warning warning:
Please heed this warning and close any open Pontem applications before proceeding, then click ‘Yes.’
Applying the Update
The software will automatically locate the proper update (patch) for your Pontem application (August 2025 is 1.0.14.153).
Sample:
When the patch is located, the ‘Update’ dialog box will appear. Click ‘Yes’ to continue. The program will now begin to download the patch file.
When the download has finished, click ’Yes’ to apply the patch. The update (patch) should run automatically.
Note: If you receive a "Socket Error" you can manually download and run the file:
- Click here to download the file named TA-1.0.14.53.exe
- Place the file in the C:\ProgramData\pontem\firebird\pts\updates folder
- You must have Windows Admin privileges to run the file
The setup dialog for you Pontem software will now appear:
Before the download is started, the ‘Password’ dialog box will appear.
The current password for your software can be found in the upgrade notification you received via email from Pontem Software. Please note that passwords are case-sensitive. Enter the password you were provided and click ‘Next’.
The screen below will now appear to allow you to select the tasks you wish to perform.
Make sure the update you wish to install is checked and click ‘Next.’
Next, the ‘Ready to Install’ dialog box will appear.
Click ‘Install’ to continue.
The ‘Installation’ dialog box will appear, showing a progress bar. If the following error message appears, you have the application open. Locate the user who has opened the application and click ‘Retry’ after they have logged out and closed the software.
When the installer has completed its tasks the ‘Setup’ dialog box will appear.
Click ‘Finish’ to launch the Pontem application.
NOTE: When Pontem’s software launches, if your firewall warns you that Pontem or Firebird are attempting to access the Internet or a port, instruct your firewall to grant access to these applications. Failure to do so may disable the Firebird database manager which will prevent your data from opening.
Final Data Server Update Step
Log into your database with the Pontem Admin credentials (note user id and password in the email) to apply updates to your database. If there are updates to be applied to the database, you will be asked if you want to update the database, respond by clicking ‘Yes.’ If you do not received this prompt, there are no database updates to be applied and you can close the application.
When this final update step has completed, log into your database with your normal
user name and password. The complimentary upgrade of your software you received as part of your Pontem Software Annual Support and Service Plan has now been installed and ready to use.
Update Pontem Application on Client PCs
Once you have applied the application and database updates on the server, you can continue with updating the applications on client PCs.
Once again, you will need to have Windows administrator rights (or password) on the Client PC for this.
At the client PC, when the admin user launches the TA application, it will automatically search the Updates folder on the dataserver and begin to apply the update to the Client PC. If the auto-update does not launch (the Login dialog launches immediately), you can browse to the Updates folder on the Server to run the update for the client.
If it prompts for a password, it will be the same as the password found in the upgrade notification you received via email from Pontem Software.
That's It!
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